Our Policies 2017-10-01T11:21:32+00:00

THE BEAUTY HOUSE SATISFACTION GUARANTEE

We guarantee that you are going to love our work! If you are not happy with your new look or simply want a small adjustment, let us know within the first 3 days and we will adjust it to your satisfaction at no extra charge during our earliest available time-slot.

CANCELLATIONS

We understand that sometimes things come up and schedules need to change. We will be happy to reschedule any appointment; however we require 24 hour notice for any cancellation change in your appointment time. For same day cancellations/ re-schedules, a 50$ cancellation fee will apply to your next appointment.

ARRIVING LATE FOR APPOINTMENTS

Please notify us if you are running late for your appointment. Failure to do so may result in your service being altered to fit remaining time available. If you are significantly late (at our discretion)  for your appointment our cancellation fee will be applied.

NO SHOWS

Please be courteous and notify us if you cannot make your appointment. If you do not contact us or contact within 48 hours of the appointment,  a $50 fee will be charged to your account.

PERMANENT MAKEUP / MEDICAL AESTHETICS POLICY

The Beauty House Requires a $50 deposit  to secure an appointment for Permanent Makeup/ Medical Ethetics appointments. The deposit amount will be deducted from your balance on the day of your service. Deposit can be paid via credit card, Paypal or in person. If for whatever reason you need to cancel your appointment , please provide us with at least 48 hours notice, in which case this deposit will be refunded back to you.

REFUNDS

We do not offer refunds on services, we do however, offer a satisfaction guarantee.

 No Refunds on Gift Cards. Refund, Exchange or Store Credit available on products only, within 30 days of the original purchase date, with a valid receipt. Items must be unopened, unused and in undamaged original packaging.

ALLERGIES

If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be administered prior to the appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions, however, we will remove the lashes free of charge.

CHILDREN

If you would like to bring children to your appointment, we ask that you phone to notify us prior to your appointment. During very busy times, we may not be able to accommodate children in the salon and our team will not be able to provide supervision.

PETS

Because some of our customers are allergic to animals, we do not permit animals in our studio. Exceptions will be made for service animals, however 72 hour notice must be given to ensure that to customers with allergies will not be present at that time.

PARKING

There is plenty of street parking available around us as well as parking in the Sobeys on Fort York for those that would rather park inside.