Our Policies 2018-01-09T21:44:59+00:00

THE BEAUTY HOUSE SATISFACTION GUARANTEE

At The Beauty House we guarantee that you are going to love our work! If you are not happy with your new look or simply want a small adjustment, please let us know within the first 3 days and we will adjust it to your satisfaction, at no extra charge during our earliest available time-slot.

RESCHEDULING & CANCELLATIONS

We understand that sometimes things come up and schedules need to change. We will be happy to reschedule or cancel any appointment, however, we do require a 24-hour notice. Please note, that for same day re-schedules / cancellations, a $50 cancellation fee will be applied to your next appointment.

ARRIVING LATE FOR APPOINTMENTS

Please notify us if you are running late for your appointment. Late arrivals will result in your service(s) being customized to fit the remaining appointment time. If you are significantly late for your appointment our cancellation fee will be applied (at our discretion).

NO SHOWS

Please be courteous and notify us if you cannot make your appointment. Unfortunately, all no-shows will automatically result in the $50 cancellation fee.

DEPOSIT POLICY

A deposit payment might be required in order to secure your appointment. All deposits will be deducted from the balance on the day of your service. The deposit can be paid via online booking, credit card, e-transfer or in person. If for any reason you need to cancel your appointment, please provide us at least 24-hour notice and we can process a refund on your deposit.

REFUNDS

There are No Refunds on Services, Packages or Gift Cards. Refund, exchange or Store Credit is available solely on the purchase of products. Products must be returned within 14 days of the original purchase date, with a valid receipt. Items must be in sealed and sellable condition: unopened, unused and in the undamaged original packaging.

ALLERGIC REACTIONS

If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be provided prior to the appointment, simply phone or email us with this request. Please note, refunds are not processed due to an allergic reaction, however, we would be happy to remove the lashes free of charge at your earliest convenience.

 

CHILDREN

If you would like to bring children to your appointment, we ask that you phone to notify us prior to your appointment. During very busy times, we may not be able to accommodate children in the salon and our team will not be able to provide supervision.

 

PETS

Due to hygienic reasons and possible allergies among other clients, we do not permit animals in our salon. Exceptions will be made for service animals, however, 72-hour notice must be given to ensure that customers with allergies will not be present at that time.

 

PARKING

There is plenty of street parking available around us as well as parking in the Sobeys on Fort York for those that would rather park inside.